Effective Communication

Some people seem to be able to easily and clearly express themselves, ask for their needs to be met and sometimes disagree with the opinions of others, without upsetting the other person or being met with undue resistance. These talented people have become practiced in the skills of communication. The tools of effective communication are priceless to managers and other employees alike, and enhance performance in work and business dealings, as well as the quality of relationships at home with family and friends.

Effective Communication: Essential skills for work and life is a 4 week program designed to help you access powerful tools to improve your work and personal relationships, decrease conflict and frustration, and help you to get your voice heard and needs met in a way that is meaningful, and respectful to you and to others.

The Effective Communication program:

• Provides you with skills to increase your confidence expressing yourself in a way that is likely to be well received by your audience
• Teaches you about the barriers to effective communication and how to avoid them
• Walks you through the proven skills and techniques used by excellent communicators
• Helps you understand how to effectively use body language and non-verbal communication

The information and tools in this program are essential for anyone who is interested in communicating effectively, efficiently, and in a way that promotes respect from others.

Program overview

Session 1

• The origins of your communication style
• Communication: The basic model
• It’s what you don’t say that matters: Body language and delivery
• Gender differences in communication
• Barriers to effective communication

Session 2

• Expressing yourself where it counts
• The 7 steps of assertive communication
• Characteristics of assertive people
• Other assertiveness techniques

Session 3

• The importance of listening
• Barriers to listening
• Different types of listening
• Using good questions

Session 4

• Further listening tips: Active listening
• The icing on your communication cake: Genuineness and empathy
• How to maintain your gains and continue improving: Your personal management plan.

The Effective Communication program is priced at $121 AUD (incl. GST)